Terms of Business Agreement
Table Of Contents
- Our Service to you
- Your Duty to us
- Confidentiality/Data Protection Act
- Fees & Charges
- Our Quotation to you
- Tacit Renewals
- Cancellation
- Complaints Procedure
- Premiums Received
- Regulation
1. Our Service to you
Ralph A Rigby Insurance Services Ltd are independent Insurance Brokers, who have been established over 20 years. We provide clients with competitive quotes for various types of insurance cover. During 2004 Ralph A Rigby Insurance Services Ltd acquired three existing businesses – Andrew Lamb & Son (Wigan); Molyneux Sharrock (St Helens); AMT Insurance Services (Winstanley). We offer total security and peace of mind combined with first class service, giving you, the customer, low cost, high quality insurance cover.
We are able to discuss your requirements to establish the product best suited to your needs, and to provide insurance cover from a wide range of insurance providers and their products. We will assist you with any ongoing changes you may make during the term of the policy. We will also help with any claims that may arise by providing you with any insurance company helpline phone numbers which may be required.
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2. Your Duty to us
You must supply us with all necessary information, as and when requested. Failure to provide such information, or to supply incorrect information, may lead to you purchasing an inadequate product, in which case the Insurer may refuse to pay a claim.
It is your responsibility to provide complete and accurate information to insurers when you take out your insurance policy. This applies throughout the life of the policy and when you renew your insurance.
It is most important that you ensure that all statements you may make on proposal forms, claim forms and other documents are full and accurate.
Please note that Insurers request that all 'Material Facts' be disclosed, which may be described as any fact, if known, which may be likely to influence their decision to accept a risk and on what terms. A failure to disclose a material fact may invalidate your insurance cover and could mean that part or all of a claim may not be paid. If any information supplied to us changes during the course of the policy, you must notify us immediately, as this may influence the cover and policy terms and conditions.
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3. Confidentiality/Data Protection Act
We will treat all customers’ personal information in a confidential manner, and we will ask a series of questions to ensure that we are speaking to our customer and not a person who is not authorised to ask questions or to give instructions to us. We will only take instructions to alter or affect a policy in some way from the policy holder or the policy holder’s legal representative. We will only use and disclose the information we have about you in the normal course of arranging and administering your insurance, and will not disclose any information to any other parties without your consent.
We may use information we hold about you to provide you with information about other services which we offer and that may be appropriate to you. We may pass information about you to credit reference agencies for the purpose of arranging payments by instalments, and may also pass to them details of your payment record with us.
Your data is held under the legislative requirements of Data Protection Act 1998. You have the right to see personal information about you which is held on our records. If you have any queries please write to us at: 12 Ormskirk Road, Rainford, St Helens, Merseyside, WA11 8BT.
If you do not wish to receive information about the products or services from either us or carefully selected third parties, please put this in writing to us at the above address. Please note that our uninsured loss recovery service through Tarran & Co Solicitors is not an insurance product, and is not covered by FSA regulation.
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4. Fees & Charges
Our charges are as follows:
| Personal Lines | Fee |
|---|
| Arrangement of new policy | £10.00 |
| Mid term Adjustments* | £10.00 |
| Mid term Cancellations* | £25.00 |
| Renewals | £10.00 |
| Duplicate Certificates* | £10.00 |
| Setting up credit arrangements for your insurance | FREE |
| Dishonoured Payment Fee* | £20.00 |
| Recovering uninsured losses from third parties | FREE |
| Commercial Lines | Fee |
|---|
| Arrangement of new policy & renewals (Premiums up to £500): | £10.00 |
| Arrangement of new policy & renewals (Premiums over £500 but under £1000): | £25.00 |
| Arrangement of new policy & renewals (Premiums over £1000): | £50.00 |
| Arrangement of new policy & renewals (Premiums over £3000): | £100.00 |
| Mid term Adjustments* | £25.00* |
| Mid term Cancellations* | £50.00* |
* In addition, some insurers make their own small charges for these adjustments. Please note that should our charges alter from those confirmed, we will advise you. You may also be able to spread your payments through your insurer's instalment scheme(#) or through a credit scheme which we can arrange for you with Premium Credit or Amber Credit(##) finance providers.
- #: If you decide to process your premium through the insurer's credit scheme, please refer to the insurer's policy wording for any extra charges which may be applicable.
- ##: Please note there is a 9% charge on premiums processed through Premium Credit and Amber Credit. At inception of new business we require two months payments and then 10 monthly instalments (to be paid by direct debit). At renewal there are just 10 equal monthly payments only.
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5. Our Quotation to you
All premiums quoted are inclusive of HM Government Insurance Premium Tax. We reserve the right to withdraw premium indications before they are taken up and to apply any changes notified to us by underwriters after the indication has been given.
In consideration of being granted temporary insurance cover under a policy without providing us with evidence of no claims bonus, you undertake to provide such evidence within fourteen days of commencement date. If you do not provide such evidence you must pay such increased premium as results from your failure to provide evidence. In the event that the policy has to be cancelled as a result of failure to provide bonus proof and you failing to pay any increased premium, you will be asked to pay a time on risk charge based on the total gross premium plus a cancellation fee.
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6. Tacit Renewals
Renewal notices will be issued to you 21 days prior to the date of renewal for private clients and reasonable time for Commercial Clients. If you have previously paid for your policy by direct debit whether it be straight to the insurer or through a premium finance house your policy will automatically renew unless we hear to the contrary before this date.
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7. Cancellation
You have certain rights of cancellation in the early stages of a policy life and these are shown in the insurer’s policy details document. As well as any charge applied by your insurer the appropriate broker cancellation charge will be applied. (See Section 4 Fees & Charges)
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8. Complaints Procedure
Should you have any cause for complaint, please contact Andrew Rigby in the first instance, in order that the situation be resolved to our satisfaction. In the event that we are unable to resolve your complaint, we will acknowledge within five working days advising you of the person who will be investigating the circumstances. In the event that it still remains outstanding after a further 20 days, we will write to you again advising you of the reasons for the delay and giving a timescale in which you will hear from us again.
Should you wish to take the matter further you may refer your complaint to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR. We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim without any upper limit. Further information about compensation scheme arrangements is available form the FSCS.
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9. Premiums Received
As we act as agent of the insurer any premiums received will be held in a designated bank account on behalf of that insurer.
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10. Regulation
Ralph A Rigby Insurance Services Ltd, 12 Ormskirk Road, Rainford, St Helens, Merseyside WA11 9BT is authorised and regulated by the Financial Services Authority. Our FSA authorisation number is 306240. Our permitted business is arranging general insurance contracts. You can check this on the FSA’s register by visiting the FSA's website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
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